| Residents' Rights 101 |
1. Maintain a copy of all communications to and from management.
2. If you have a specific concern, be sure to put it in writing, and hand deliver it to your management office. Make
notes (including date and time) on who received the material and any comments they make.
3. Set a time limit for receiving a written response.
4. If you do not agree with/or do not receive a response, record this.
5. Your next step is to call a member of the Rent Board Counseling staff to determine if you have a legitimate
grievance to pursue. The Rent Board Counselors can be reached during regular office hours. Those issues
that cannot be resolved within their time limits will, at the counselors" discretion, be scheduled for an
appointment. Phone Counseling Hours are 9 AM - NOON and 1 - 4 PM on work days ( Monday
through Friday, except holidays) 415.252.4602. Because of demand, calls may be limited to 5 minutes.
Please have your questions written down before you speak with a counselor. There is limited information on
the 24 hour information line in Chinese and Spanish.
To write or visit
San Francisco Rent Board
25 Van Ness Ave. (At Market St.) Suite 320
San Francisco, CA 94102-6033
Office hours: 8 AM - 5 PM,
Monday - Friday excluding holidays
6. You may be directed to fill out and submit appropriate forms. Online copies may be found at:
http://www.sfgov.org/site/rentboard_index.asp?id=2147#ref
2. If you have a specific concern, be sure to put it in writing, and hand deliver it to your management office. Make
notes (including date and time) on who received the material and any comments they make.
3. Set a time limit for receiving a written response.
4. If you do not agree with/or do not receive a response, record this.
5. Your next step is to call a member of the Rent Board Counseling staff to determine if you have a legitimate
grievance to pursue. The Rent Board Counselors can be reached during regular office hours. Those issues
that cannot be resolved within their time limits will, at the counselors" discretion, be scheduled for an
appointment. Phone Counseling Hours are 9 AM - NOON and 1 - 4 PM on work days ( Monday
through Friday, except holidays) 415.252.4602. Because of demand, calls may be limited to 5 minutes.
Please have your questions written down before you speak with a counselor. There is limited information on
the 24 hour information line in Chinese and Spanish.
To write or visit
San Francisco Rent Board
25 Van Ness Ave. (At Market St.) Suite 320
San Francisco, CA 94102-6033
Office hours: 8 AM - 5 PM,
Monday - Friday excluding holidays
6. You may be directed to fill out and submit appropriate forms. Online copies may be found at:
http://www.sfgov.org/site/rentboard_index.asp?id=2147#ref
| Involving PRO |
PRO™ Board of Directors will be glad to work with you at each step of the way. However, unless you make the
initial contacts we are powerless. We are not your employees. We are volunteers. Our recognition in these
matters comes from years experience in wading through the red tape involved in resolving issues. We will assist
you in avoiding certain pitfalls, and once the initial paper work is completed we can step in and represent you.
However, it should be noted that Administrative Law Judges (ALJ) do note if the tenant is directly involved in any
hearing, and that may affect the outcome of the hearing.
PRO™ has online versions (conflict resolution) of our procedure forms. It is essential that you give us your
Parkmerced address, phone number and how long you have lived here. All information we collect is private and
is not shared with any outside entity. We have paper forms you can obtain or pdf files.
initial contacts we are powerless. We are not your employees. We are volunteers. Our recognition in these
matters comes from years experience in wading through the red tape involved in resolving issues. We will assist
you in avoiding certain pitfalls, and once the initial paper work is completed we can step in and represent you.
However, it should be noted that Administrative Law Judges (ALJ) do note if the tenant is directly involved in any
hearing, and that may affect the outcome of the hearing.
PRO™ has online versions (conflict resolution) of our procedure forms. It is essential that you give us your
Parkmerced address, phone number and how long you have lived here. All information we collect is private and
is not shared with any outside entity. We have paper forms you can obtain or pdf files.
| This guide only provides rudimentary instructions and individuals will receive varying results according to their situation. |
| If you want a representative of PRO to attend a Rent Board Hearing with you or to meet with Parkmerced Management with you please click here for the consent form. |
| Donations to Parkmerced Residents' Organization are not tax-deductible for federal income tax purposes. |
| © 2006-2010 Parkmerced Residents' Organization, All Rights Reserved. The information in this website is the property of Parkmerced Residents" Organization. This information may not be copied or distributed without the express written permission of The Board of Directors of The Parkmerced Residents' Organization. Write to: P.O. Box 27609 San Francisco, CA 94127-0609. View our terms of use. Every effort is made to ensure the accuracy of the material in this site. However, anomalies do occur, and we reserve the right to make corrections without penalty or admission of culpability. We cannot guarantee the veracity of materials in sites to which we link. |